An application which citizen can use to lodge their complaint/feedback on various municipal services

Application and the associated back end system are designed to automatically issue a ticket and route the complaint to appropriate department and there is a beck end reporting system for the department to keep a track on action taken

Features of the application are:

1. Citizen complaint integrated with the govt. system
2.  Auto-routing of complaint to senior authority if no action has been taken in specified time
3. Tracking of complaint status by citizen